30-Day Returns
We want you to be happy with what you ordered. If you are not, you have 30 days from the delivery date to request a return.
What can be returned
- Items in original condition, unused, with original packaging and accessories.
- Items that arrived damaged, defective, or that are not what you ordered.
What cannot be returned
- Items that have been used, washed, worn, or altered.
- For hygiene reasons: opened skincare, body oils, supplements and gummies, ear and grooming products, and any item that has been in contact with skin, hair, or a pet.
- Items marked final sale at the time of purchase.
How to start a return
Email james.c@onyx-business-group.com with your order number and, if the item arrived damaged or incorrect, a photo. We will reply with return instructions. Please do not send anything back before contacting us.
Who pays return shipping
- Damaged, defective, or wrong item: we cover return shipping, and you choose a replacement or a full refund.
- Changed your mind: return shipping is your responsibility, and the original shipping charge is not refunded.
Refunds
Once your return is received and inspected we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take an additional billing cycle to post the credit.
Damaged or wrong item
Inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with a photo so we can fix it quickly.
Exchanges
The fastest way to get the item you want is to return the one you have for a refund and place a new order.
Order cancellations
Orders can be cancelled for a full refund if the request reaches us before the order ships. After it ships, the return policy above applies.