Frequently Asked Questions
How long will my order take?
Orders are processed in 1 to 2 business days, then take about 6 business days to reach a US address. You will get a tracking number by email when it ships.
Do you ship outside the United States?
Not at this time. We ship to US addresses only.
How much is shipping?
Standard shipping is $8.00, and it is free on orders of $70 or more. Express is $15.00. See the Shipping page.
Can I return something?
Yes — you have 30 days from delivery. Hygiene items that have been opened cannot be returned. Full detail on Returns & Refunds.
My item arrived damaged. What now?
Email us within 7 days of delivery with your order number and a photo. We cover the return shipping and you choose a replacement or a full refund.
Can I change or cancel my order?
Yes, if you reach us before it ships. Email your order number as soon as possible.
Why did my order arrive in separate packages?
Items sometimes ship from different fulfillment centers. You are never charged extra for a split shipment.
Is my payment secure?
Checkout is handled by Shopify, which is PCI DSS compliant. We never see or store your full card details.
How do I reach a human?
Email james.c@onyx-business-group.com or use the Contact page.